One operating record
Bring people, devices, monitoring readiness, and commercial context back to the same service relationship.
CONNECTED SAFETY OPERATIONS
Run your PERS operation from one system.
Bring customer, device, monitoring, billing, and service workflows into one provider-neutral operating layer for PERS and mPERS businesses.
In development. Exploring scoped design-partner pilots.
YOUR OPERATION, CONNECTED
Good work starts
with a clear picture.
Service accounts128Across your organization
Ready for review06Device & monitoring setup
Open work04Next steps assigned
Needs attention
Next stepAccount EX-1042Device assigned · monitoring test
Schedule testAccount EX-1086Activation · device readiness
Review setupAccount EX-1091Billing · customer action needed
Follow upCustomer context stays connected.
BUILT AROUND YOUR OPERATION
- PERS & mPERS
- Dealer networks
- Connected-safety providers
LESS FRAGMENTATION. MORE CONTEXT.
Your customer should not live in five different systems.
A customer record in one tool. A device in another. Monitoring setup, billing, and support somewhere else. Every handoff makes it harder to see what needs to happen next.
Clear dealer ownership
Keep the responsible organization and permitted users visible, so work lands with the people who can act.
Replaceable partner integrations
Build around your operation, with explicit connections to the device, monitoring, and payment providers it needs.
THE SERVICE LIFECYCLE
Connect the handoffs.
Keep the work moving.
The operating path brings setup, readiness, and ongoing service into view.
- 01
Onboard
Connect the people, location, service account, and dealer responsible for the relationship.
- 02
Prepare device
Track inventory, assign the right device, and identify what still needs to happen.
- 03
Coordinate monitoring
Bring account setup, response instructions, and provider work into the same process.
- 04
Validate readiness
Record required checks and monitoring-test outcomes before completing the agreed workflow.
- 05
Bill and collect
Keep payer, subscription, invoice, and collection context connected to the service.
- 06
Work exceptions
Give incomplete setup, manual work, and billing follow-up an explicit next step.
FOR DEALERS & NETWORKS
Local ownership.
A shared operating picture.
Give each dealer a clear view of its customers, devices, and work, with consistent access rules across the network.
Current access follows direct organization membership. More complex branch permissions and consolidated commercial models are future scope.
Explore dealer operationsILLUSTRATIVE ORGANIZATION MODEL
Network oversightConsistent access & operating rules
DEALER AIts accounts.
Its next steps.
Its next steps.
Users · devices · open work
DEALER BIts accounts.
Its next steps.
Its next steps.
Users · devices · open work
Direct dealer access, with permitted commercial visibility.
PROVIDER-NEUTRAL BY DESIGN
Your operation
sets the direction.
Hardware, monitoring, payments, and CRM each have a job to do. Your service record should stay connected as those choices evolve.
Compatibility is verified during pilot scoping. Manual provider work can be part of the process where an authorized API is not available.
Explore the integration approachTHE OPERATING CORE
Service accounts · devices · work · commercial context
- Devices & vendor clouds
- Monitoring providers
- Payments
- Marketing CRM
- APIs
- Webhooks
Integration categories. Compatibility and delivery scope are established for each pilot.
DESIGN-PARTNER APPROACH
Start small.
Prove the workflow.
A useful pilot starts with one operating problem and a shared definition of success.
This is the proposed engagement process. Scope, integrations, and timing are agreed before a pilot begins.
Discuss a Pilot- 01
Map the workflow
Choose one operating problem, the people involved, and the handoffs that need to improve.
- 02
Scope the integrations
Identify the minimum device, monitoring, or commercial connections needed to prove the workflow.
- 03
Agree on acceptance
Define what a working result looks like, including exceptions and how they will be handled.
- 04
Run a controlled pilot
Work through the agreed process and record the outcomes, limitations, and recovery steps.
- 05
Expand from evidence
Decide what comes next after the first workflow meets its acceptance criteria.
A FEW PRACTICAL ANSWERS
Know where
to start.
More about the platform, its boundaries, and a first conversation.
What is Reliant Signal?
Reliant Signal is a connected-safety operations platform in development. It is designed to connect service accounts, people, devices, monitoring coordination, billing, and operational work.
Who is it for?
The initial focus is PERS and mPERS dealers, dealer networks, and connected-safety service providers. Monitoring and device partners can also discuss a specific operational workflow.
Does it replace a monitoring center?
No. The platform coordinates operating records and provider work. Monitoring, emergency response, and dispatch remain the responsibility of the appropriate service providers and agreed operating procedures.
Does it require specific hardware?
The design is provider-neutral. That does not mean every device is supported. Hardware compatibility, authorized interfaces, and any manual steps must be verified for the proposed pilot.
Can it work with existing billing or CRM systems?
Those connections can be evaluated during discovery. Reliant Signal separates operational records from marketing CRM and isolates payment-provider connections. Existing systems, data ownership, and the specific integration work must be scoped.
What is a design-partner pilot?
A limited engagement around one workflow, the minimum integrations it requires, and agreed acceptance criteria. The purpose is to establish what works and what needs to change before expanding.
Is the platform generally available?
No. Reliant Signal is in development and the next step is discussing scoped design-partner opportunities. Current internal and test-environment evidence does not establish production or life-safety readiness.
THE INFRASTRUCTURE BEHIND SAFER LIVES
Start with the work
you want to improve.
One workflow. A clear scope. A practical next step.